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Students ‘becoming anonymous’ to academics as teaching load soars

Growing class sizes and expanding workloads blamed as students doubt those teaching them know who they are

Last updated
August 5, 2025
Published on
August 5, 2025
Popular board game 'Guess Who?', to illustrate that growing class sizes and expanding workloads are blamed as students doubt those teaching them know who they are.
Source: Milos Ruzicka/Alamy

Job cuts, growing class sizes and crippling workloads appear to be changing the relationship between academics and their students, with fears that?lecturers know next to nothing about those taking their classes.

Most institutions have responded to the financial strain in the UK sector by cutting staff numbers and trying to increase student recruitment, which vice-chancellors have said will inevitably mean higher staff-student ratios.

There were early signs this was having an impact in the annual , recently published by Advance HE and the Higher Education Policy Institute (Hepi).

In a new question, students were asked how many academics know their names and have some idea of the progress they are making on their course. While only 7 per cent said they felt no staff knew who they were, 42 per cent of students said that only one to three?academics could name them.

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Just a third (33 per cent) said that this was true of four to six academics, which authors said should be a “reasonable expectation”, given students can take on average four 30-credit courses a year.

It was “inevitable that there will be more strain and less time for individual students if there are fewer academics per student”, said Rose Stephenson, director of policy and advocacy at Hepi, who co-authored?the study.

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Glen O’Hara, professor of modern and contemporary history at Oxford Brookes University, agreed, blaming “hard recruiters” that are “piling students higher and higher”, meaning “you just can’t possibly know everyone when you’ve got a seminar of around 50 people”.

UK higher education has traditionally tried to follow the Oxbridge model of small tutorials while more recent innovations such as the “flipped classroom” have also placed much importance on seminar-based discussion between the academic and their students, pointed out Harriet Dunbar-Morris, pro vice-chancellor academic and provost at the University of Buckingham.

She said that while Buckingham still focuses on providing small group teaching, in universities that have a greater focus on large lectures and bigger course and class sizes, there was little chance academics were going to be able to learn “300 names”.?

“If you don’t know who’s in your classroom and you don’t know what’s going on in their lives, you don’t know how they’re doing, whether they’re really struggling, and whether their marks are going up or down…then you can’t help them with their educational journey.”

Dunbar-Morris added that: “I think everybody loses if academics don’t know their students and the students don’t know their academics. Everybody feels less engaged, in the success of the students and the institution.”

This also results in a loss of “emotional connectivity” and a feeling of “being listened to” for students, which is important in building confidence, said O’Hara, which contributes to an overall lack of “feeling that you’re part of a community”.

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For many academics, the disconnect was adding to a sense of disillusionment that many feel towards the sector, said O’Hara.

“I think academics are going through a kind of existential crisis,” O’Hara said, explaining that many thought they were entering a “state-governed education service” where they would be engaging intellectually with students. “But it turns out that they were joining a sector where you’ve got to bid for four, six-figure grants every year, or you’ll get told: ‘we’ll demote you’”.

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Stephenson said the issue was a “political choice”, and the government needed to have “more straightforward conversations about the impact that funding and efficiency drives will have on the student experience, including the time that they will get to spend and discuss with academic colleagues”.?

Despite the financial strains, Dunbar-Morris said there are ways that universities can try to maintain these relationships even when staff cuts are occurring, and be more creative with the resources available to them.

Online tools can be used to develop an academic community, and she said that when she was at a previous institution with bigger class sizes, a personal tutor system was developed to boost engagement with students.

If the financial crisis continues, O’Hara expects the UK system to?more closely?resemble?models found in other countries, with a “very small core of traditional universities that offer this kind of humanistic, pastoral” education, while “everyone else goes to the local college”.

The UK has had “such a high quality of education”, and it is now “coming down from that to a more normal university model”.?

“I still have two hours a week of office hours…that’s not an internationally recognised level. That’s unusually good, and we’re degrading that,” O’Hara said.

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juliette.rowsell@timeshighereducation.com

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Reader's comments (14)

This was said in 1950s, 60s, 70s,80s, 90s, 2000s..... any evidence, anyone? No, never!
Is the survey data not sufficient for you?
There are at least two elephants in the room when this topic is broached, at least in Australia. First, in this age of routine soft assessment and grade inflation, students in many disciplines do not need to get face-to-face advice from lecturers to ensure they have learned enough about the subject to get through. (The most eager, ambitious and competent learners--say, the top 20%--still tend to make regular contact with lecturers.) Second, lecturers who want to put a lot of time and effort into their teaching, and getting to know large numbers of students, are dissuaded by the lack of acknowledgement they get from their superiors for doing so. The latter want grants, grants, and more grants; publications, publications, and more publications. Comply if you want a contract renewal, promotion, or tenure.
Well said, my friend! Spot on for the UK as well.
Why take the Oxbridge tutorial model as the point of reference. It works well fir Oxbridge but naive expectations by students/administrations/ authors that others can/should copy it elsewhere is naive, dangerous and damaging. Universities need to operate with the realities of their mission, local constraints? 300 names? My first year classes had >600 students, split into groups of 30 for "tutorials" [problem solving] classes. The tutor and TAs taking a group would over time become familiar with maybe the 10-20 students asking the most frequent questions, but we did not expectthem to know our names. We were more concerned with how well they could answer our questions.
"fears that lecturers know next to nothing about those taking their classes." Well, do you know I have to admit that I don't know most of the students I teach. This piece does not factor in the "elephant in the room" as it were which is rampant student absenteeism. I tend to know the hardcore of students in my seminars (maybe 5 or 6) as they do turn up and I can make sure I put names to faces etc (and they tend to come to the essays consultations etc) but so many these days are partial or non attendees. Staff don't like to mention this as they feel it reflects badly on them personally as teachers if their students don't turn up and they pretend all is sunny in the rose garden of their teaching. Of course we are still wedded to the Jean Brodie small group teaching model (or some staff are) as the only valid teaching format and we try and maintain it in all sorts of fora, where it is no longer appropriate or practicable, as some platonic ideal, but in these days of virtual classrooms etc etc it has fallen by the wayside.
And of course why should we know? We are not lifestyle coaches or personal trainers but academics with specialist teaching and research skills who deliver our classes and programs appropriately. My experience is limited, so I defer to others, but my understanding is internationally we are the outriders here and staff student contact elsewhere is far more limited and classes sizes much higher. It is only really at the pg level where students and professors establish a closer relationship in terms of their work. I think academics can do a great deal of harm by getting too well-known to their undergraduates to be honest. I suppose they fantasise about being Plato and Socrates in the groves of Academia on a warm summer evening in Athens, but it's not really like that is it? And anyway, that model is no longer practicable, or only for those who have no contracted research responsibilities I guess.
“If you don’t know who’s in your classroom and you don’t know what’s going on in their lives, you don’t know how they’re doing, whether they’re really struggling, and whether their marks are going up or down…then you can’t help them with their educational journey.” I am troubled by this. What should we know what is going on in our students' lives? It is frankly none of our business. These are young adults. if a student has difficulties and comes for help or advice then that is a different matter and we provide appropriate professional support. We see them in essay consultation and feedback session and we provide them with feedback on their work.
"you don’t know .... whether their marks are going up or down" Well I would have thought that would have been rather obvious whether you remember their names or not. You have to enter their marks on the various e-systems.
In the UK, there is less incentive to hire new staff due to the increased NI costs that universities have to pay. Add the fact that international student numbers are dropping and you can see that universities are gonna try and make less do more. I work in the HE sector and I can tell you for sure that teachers are being forced to teach bigger classes and, worse still, do jobs that traditionally have been done by admin. All this adds up to more work, much of it eating into evenings and weekends. Those who dare complain are labelled "troublemakers" and they are the first out of the door when it comes to cuts. Thousands are leaving the teaching profession because workplaces are toxic, interaction with students is discouraged, and salaries are pathetic. You'd earn more driving a bus and the promotional opportunities would be far greater.
700 plus students is the new normal in some departments/schools, and with seminar class sizes going up to 50+ students, it is small wonder that academics cannot remember all the student's names unless they wear name tags. Teaching becomes de-personalised which does not support the personalised student experience that universities promote.
A personal tutor system developed to cope with hundreds of students? I would love to see how this works with time strapped academics.
Well yes exactly, this is the point! Outside the seminar, the students will still demand consultations on essays and feedback on essay, they will ask for additional support and also, for "catch-up" sessions for the material they miss so they don't get behind. They may want additional study skills advice. They will also want to discuss their personal issues. So class size to some extent is a red herring as no matter what the size the tutor will be obliged to provide additional hours and if they don't then they will get "marked down" in the mid and end of semester student assessments and also in the NSS. Tutors who don't go the extra mile where the students "reaches out to them" will get the reputation of being bad tutors etc. So the expectation of some individual tuition and support will still be there for every student. Some students can also be quite high maintenance, as well. In addition, we must also factor in the support we must provide for students with mental health issues or learning disabilities etc etc. They need extra help and it is usually expected the course tutor will provide that extra help. This is where the real stresses occur in the system.
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What happens is the students will be divided up between the available academic tutors to look after, so depending on numbers one may have 30, 50, 70, 100 etc etc personal tutees I guess who one will need to see at least twice a year and often more. That is how it will work, it will just be dumped on academic staff.

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